Privacy Policy

Premier Print & Promotions Limited

Privacy Policy

Last updated: [insert date]

Premier Print & Promotions Limited (“Premier”, “we”, “us”, “our”) is committed to protecting personal data and handling it responsibly and transparently. This Privacy Policy explains how we collect, use, store and share personal data, and the rights you have.

This Policy applies to:

visitors to our websites;

our customers and prospective customers;

our suppliers and business contacts; and

our employees, workers, contractors and applicants.

1. Who we are and how to contact us

Data controller: Premier Print & Promotions Limited

Registered office: Premier House, Threshelfords Business Park, Inworth Road, Feering, Kelvedon, Essex, CO5 9SE, UK

Email: ryan@premierpandp.com

Telephone: +44 (0)1376 574 676

If you have questions about this Policy or wish to exercise your rights, contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO). Details are available on the ICO’s website.

2. Our promise

We do not sell personal data.

We do not share customer personal data with third parties for their own direct marketing purposes.

We share personal data only where necessary to:

deliver our services or fulfil contracts;

meet legal or regulatory obligations;

operate and protect our business; or

with your instructions or consent.

3. Personal data we collect

3.1 Customers and business contacts (B2B)

We may collect:

name, job title, business contact details (email/phone/address);

organisation details;

purchase/order history and preferences;

communications with us;

payment and invoicing details (where applicable);

website usage data (see Cookies section).

3.2 Suppliers and service providers (B2B)

We may collect:

names and business contact details;

banking/payment details and transaction information;

communications and relationship history;

due diligence information where required for compliance.

3.3 Website users

We may collect:

IP address, device/browser information, pages visited, referral source and usage patterns;

cookies and similar technologies (see section 10).

3.4 Employees, workers, contractors and applicants

We may collect:

contact details and identification documents;

employment records (role, contract, pay, benefits, training, performance, disciplinary/grievance, absence);

right to work checks;

emergency contact/next of kin;

photographs (e.g., ID passes, internal comms) where relevant;

special category data where necessary (for example, health information relating to sickness absence or workplace adjustments; equality monitoring data where collected; trade union membership where applicable).

We only collect special category data where we have a lawful basis and an appropriate condition under UK data protection law.

4. How we collect personal data

We may collect personal data from:

you directly (emails, calls, forms, orders, website submissions);

your employer/organisation;

publicly available sources (e.g., company websites, LinkedIn) where relevant for B2B relationship management;

service providers (e.g., website analytics, payment providers).

We may record business telephone calls for training, quality assurance and record-keeping. Where call recording applies, we will provide appropriate notice.

5. Why we use personal data and our lawful bases

We process personal data under the UK GDPR lawful bases including:

Contract: to take steps at your request or fulfil a contract (e.g., orders, delivery, invoicing, support).

Legal obligation: to comply with legal duties (e.g., tax/accounting, employment law).

Legitimate interests: to run and protect our business, maintain B2B relationships, improve our services, prevent fraud, and manage risk. We balance these interests against your rights.

Consent: where required (e.g., certain marketing preferences or cookies).

Special category data (employees)

Where we process special category data (e.g., health, equality monitoring), we do so only where necessary and where an additional condition applies, such as:

employment, social security and social protection law obligations;

assessment of working capacity or occupational health;

establishment, exercise or defence of legal claims;

explicit consent (where appropriate and valid).

6. Marketing (B2B)

We may send marketing communications to business contacts where permitted by law and where we have a legitimate interest in promoting our services.

You can opt out at any time by using the unsubscribe link or contacting us. We will action opt-outs promptly.

We comply with applicable e-marketing rules (including PECR) where relevant.

7. Sharing personal data

We may share personal data with:

our supply chain and fulfilment partners where required to fulfil customer orders;

professional advisers (legal, accounting, insurance) where necessary;

IT and platform providers (hosting, email, CRM, accounting, backup);

payment providers to process transactions;

regulators, law enforcement or courts where legally required;

customers (supplier referrals) only where appropriate and proportionate (for example, sharing supplier business contact details where needed for fulfilment or with your agreement).

We require appropriate contractual and security safeguards with service providers.

8. International transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

transfers to countries recognised as providing adequate protection; and/or

the UK International Data Transfer Agreement (IDTA) or the UK Addendum to EU standard contractual clauses, as applicable.

9. How long we keep personal data (retention)

We keep personal data only for as long as necessary for the purposes described above, including legal, tax and compliance obligations.

As a general guide:

Customer data: up to 10 years after last meaningful interaction (or longer where required for legal claims).

Supplier data: for the duration of the relationship and up to 6 years after last activity (plus 7 years for accounting records).

Employee data: for the duration of employment and typically up to 6 years after employment ends (some records may be kept longer where required by law).

Accounting/tax records: typically 7 years.

(You can adjust these periods to match your actual practice, but avoid “indefinitely”.)

10. Cookies and analytics

We use cookies and similar technologies to operate our website, improve performance, and understand usage.

Where required, we use a cookie banner/consent tool to manage non-essential cookies.

You can control cookies through your browser settings and (where available) our cookie preference tool.

11. Security

We take appropriate technical and organisational measures to protect personal data, including access controls, secure storage, and staff training. Access to personal data is limited to those who need it for legitimate purposes.

Employees must only store personal data in approved Company systems and must not store personal data on unauthorised devices or locations.

12. Your rights

Depending on the circumstances, you may have the right to:

access your personal data;

correct inaccurate data;

request deletion;

restrict or object to processing;

data portability;

withdraw consent (where consent is the basis); and

complain to the ICO.

To exercise your rights, contact us using the details in section 1.

13. Updates to this Policy

We may update this Policy from time to time. The latest version will be published on our website and/or made available upon request.

14. Our details

Premier Print & Promotions Limited

Company No: 02985837

Premier House, Threshelfords Business Park, Inworth Road, Feering, Kelvedon, Essex, CO5 9SE, UK

Email: ryan@premierpandp.com

Phone: +44 (0)1376 574 676